Hope you had a relaxing weekend?
Ours was not exactly relaxing, but it was a great success…
One of our current customers that had been working alongside a subsea cable laying vessel operator received a call asking for help with locating some Caterpillar cooling water thermostats urgently.
Knowing that Bartech Parts Supply operates a 24/7 operation, they passed our details on, and we were contacted on Sunday morning with the time-sensitive enquiry.
We checked stock immediately and confirmed the parts were available from our Colchester Depot.
The goods were prepped and sent out on our same-day shipping service.
Much to the operator’s relief, later that same day, the spares were safely delivered to the vessel allowing the repairs to be carried out and for the vessel to leave port and continue operations.
Here’s what the customer had to say about us…
“ All I can say is the level of service we received from you personally Lee and Bartech Parts Supply as a company was excellent, to call you up on a Sunday morning at 10-11am and have the Caterpillar engine spare parts delivered nearly 200 miles away by 6pm on the same day was brilliant customer service.
Works Manager “