An existing customer came to us a few weeks back needing a Cummins Onan Heat Exchanger on an urgent basis.
They had been quoted a 7-10 day lead time by the company who had attended their vessel to identify the issue.
This was no good to them, due to the short window of time they had to get this resolved and avoid delay to the vessel’s movements.
Knowing our track record, they tasked us with finding one quicker.
It was now 16.20, so time was not on our side.
Utilising our extensive supply chain we located a supplier who stocked a number of these units that had been removed from new generators after they’d been converted to keel cooled specification.
With this in place, we contacted the customer straight away and were given the go ahead to arrange collection the following morning for a same day delivery service.
By 13.00 the next day (which would have been sooner had there not been heavy traffic during the journey) the part was in hand at the vessel ready for installation by the engineer, before getting the vessel back underway on schedule.
Here’s what the customer had to say.
“ The way Bartech Parts Supply handled our urgent requirement was second to none. The forward thinking attitude in our time of need helped us get the vessel back to work in the shortest timeframe possible. We always receive a top quality service whether the requirement be low or high priority and we thank them for their efforts in supporting our vessels. I would not hesitate to recommend Bartech Parts Supply to any other operator.”
Windfarm CTV Operator